Terms & Conditions

Overview

  • We have taken care to make sure the website is correct. If we have made an error, let us know and we'll correct it.
  • You can cancel your order within 14 days of getting it delivered as stated under Australian Consumer Law.
  • If you cancel the order, please return it to us in the condition it was received.
  • We do not store your credit card details.
  • We would like to keep you updated with new products and events and will do this by email - If you would like to stop receiving promotional emails from us, you can unsubscribe at any time by clicking the link at the bottom the email. We will still need to email you with transactional and order details.

These are the terms and conditions that apply to your purchase of goods from Matt Taylors Chain. ABN: 43 395 767 822 referred to here after as we, us and our.

We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any changes and comply with the current version.

Content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described and portrayed. We will try to resolve any errors on the website as soon as we are reasonably able to, and if we reasonably think that a mistake on our part has affected your order, we will do our best to let you know. We cannot however be held liable to you for errors contained on the website given that we take these steps.

Delivery charges are for Australia only. For International delivery please contact us so we can discuss your order and quote delivery charges.

All items are also subject to availability. We will inform you as soon as possible if your order is affected.

Purchase

After you've placed an order through our website you will receive an order acknowledgement from us. This acknowledgment, simply acknowledges that your order has been received and is not an acceptance of that order.

Once the payment is accepted, a third party system runs some further security checks. Depending on the results of these checks, the order may be cancelled or put on hold and further details may be requested from you. This is to protect you and us from any fraudulent activity.

When we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.

We reserve the right to refuse orders prior to acceptance.

International purchases

Delivery charges are for Australia only. For International delivery please contact us so we can discuss your order and quote delivery charges.

If you are placing an order with a currency other than GBP and checking out using PayPal, please note that they use a daily currency conversion rate, in addition, PayPal adds a charge to these transactions. This is stated in their user terms and agreements which can be found here:

https://www.paypal.com/au/webapps/mpp/ua/useragreement-full

Products delivered to international destinations may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The person receiving the order is responsible for these customs formalities, and must pay any extra charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges. Normally, the person receiving the goods, not the person placing the order, receives a separate request for payment of these charges when the order arrives in the country of destination.

Cancellations

Under Australian Consumer Law, you may cancel your order within 14 days of receiving your purchase. Details on your rights under the legislation can be viewed at the following site:

https://www.accc.gov.au/consumers/online-shopping/shopping-online

Delivery, returns and refunds

If Matt Taylor is on tour, there may be a delay in shipping your order. We will inform you as soon as possible if your order is affected.

When you cancel an order or part of an order, the goods must be returned in the original unopened packaging (unless faulty) and in the condition that the goods were purchased in.

You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us.

Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to deal with any claims for missing or damaged items. We operate on a fair and flexible basis and will always look into any query in order to help our customers.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale we will withhold any monies due, advise you in writing or by email within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense.

If your goods are found to be faulty within 30 days of purchase, you are able to receive a refund.

Nothing contained within these terms and conditions affects your statutory rights.

Extent of liability

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

We reserve the right at any time to:

  • Withdraw or add products to our range;
  • Revise prices;
  • Change delivery methods or carrier;
  • Amend these terms and conditions; and
  • Add to or remove payment methods.

We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of us breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.

These terms and conditions do not however limit our liability in any way in respect of:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matter which it would be illegal for us to exclude liability for at law; or
  • Any matter under schedule 2 to the Competition and Consumer Act 2010.

Privacy policy

We are committed to protecting your privacy, and take our responsibilities regarding the security of customer information very seriously. Please see our privacy policy which explains how we use customer information, how we protect your privacy and how we comply with the Privacy Act 1988.

We may collect the following information: name, e-mail address, delivery address and contact details.

We may periodically send promotional emails about new products and events using the email address which you have provided.

Read our full privacy policy.

Use of our website and our relationship with you

The intellectual property rights in all software and content made available on our website is our property. Any use of this website or its contents, including copying, manipulating, distributing, re-producing or storing any of the content in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

We reserve the right to take any customer account out of use at any time if it is believed that the content of the website, or any goods purchased through the site are being mis-used, or are not being used for non-commercial, personal use.

These terms and conditions together with the privacy policy and any other notices and disclaimers contained on our website set out the entire agreement between you and us in respect of the purchase of goods. They supersede any previous agreement or understanding and may only be varied where separately mutually agreed.

If any part of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the terms and conditions shall be unaffected.

These terms and conditions shall be governed by the laws of Australia. By accepting these terms and conditions we each agree to submit to the exclusive jurisdiction of the Australian courts for the determination of disputes.